FAQ's...


Below is a list of commonly asked questions - we hope you can find your answer quickly here. If you have any other questions please call us on 0161 941 5699 where we will be happy to help.

What are your opening hours?

We operate the same hours for all the bank holidays throughout the year except Christmas Day / Boxing Day and New Years Day when we are closed. During Christmas we are still here looking after your pets but reception is closed.

We do have a half hour window at 11am to 11.30 am on Boxing Day only when we accept pets in to stay with us for the holiday season - please call for details.

Our opening hours are:

Monday to Friday (inc Bank Holidays)............................................................. 9.00am - 11.00am
  2.00pm - 6.00pm
Saturday............................................................................................................... 9.00am - 5.00pm
Sundays............................................................................................................... 10.00am - 5.00pm

Do you take in other animals apart from dogs?

Yes, our staff are trained and experienced to handle all types of animals. Please contact us to discuss your requirements.


Can you visit the kennels prior to a booking?

We actively encourage new customers to come and see our kennels and cattery but we have made visiting time between 2 and 4pm any day of the week and you can call in you do not need an appointment.

Although some people would like to call in a morning we are very busy during that time with feeding/cleaning and our daily routines here and also accepting the morning arrivals and we simply do not have the time to discuss your requirements but we are ready to chat after lunch when all the animals have settled down for a snooze.

For health and safety reasons We do not allow anyone in the kennels under 16. Please call for more details 0161 941 5999.


What do I need to bring with me ... apart from the pet(s)?

Here's what you need and might like to bring with you:
Must Haves - Vaccination Records.
Nice to Haves - Bed & blanket, toys, food if on a special diet. Any medication that your pet may require.


Do you walk the dogs and, if so, how often?

Yes we do. All dogs have a minimum of 2 walks per day, often more and, they receive lots of love, fuss, care and attention. Please feel free to arrange a visit so we can show you how we operate.


What type of food do you supply?

We have a variety of dried food, two of which are wheat and gluten-free. We also have a variety of tinned food (Winalot, Chappie and Butchers).


How are your fees calculated?

We charge a daily rate. This means that if your dog spends any part of a day with us then a fee is payable for that day. This is in line with the vast majority of kennels. Please see our terms and conditions for further information.


Are you able to pick our dog(s) up from our home, rather than us having to come to you?

Yes. You can call us to discuss your requirements, but please note that there may be a small extra charge for this service. We can also bring your dog back for you if required.


Do you offer a bathing and grooming service whilst our dog is staying with you?

Yes, we offer a bathing and grooming service. Our Head of Kennels and Cattery is a fully qualified groomer. Please telephone us to discuss your requirements.